Deviation Management System & Continuous Improvement

The analyst  can perform Risk Assessment, Analyze, select Root Cause from a predefined register and document root cause directly on the report. There is functionality on each report to add Preventive and Corrective Actions to ensure task assignment and feedback to relevant employees. E-mails can be sent automatically to individual employees when they are assigned tasks.



• Risk Assessment:  The system makes it possible to perform risk assessment of an incident / QIR based on created risk matrices with probabilities, consequences and risk level.  Risk Assessment and quality improvement systems are essential tools for any organization that wants to achieve its goals and objectives. Risk Assessment is the process of identifying, analyzing and evaluating the potential hazards and uncertainties that may affect the performance, quality or safety of a product, service or process.By implementing Risk Assessment and quality improvement systems, an organization can reduce the likelihood and impact of negative outcomes, increase the value and benefits of positive outcomes, and continuously monitor and improve its performance and quality standards.

• Analysis:  The analyst can review/investigate/troubleshoot the request/observation reported by the Originator and document highlights/top level information of the analysis that´s been performed. The Log functionality secures documentation while analyzing, and not only when the analysis is completed.

• Action Plan:  The Analyst can create Preventive and Corrective Actions direct on the case or look up if there are existing action which covers the case.  All action can be reviewed/approved  by the Case handler before hand if necessary implementation is to be performed.

• Root Cause:  The Analyst can document Root Cause in a separate comment or choose a value from the predefined Root Cause list.  The root cause is the underlying factor or condition that leads to a problem or an undesirable outcome. Identifying and addressing the root cause can help prevent the problem from recurring or escalating. A common method for finding the root cause is to use the "5 Whys" technique, which involves asking "why" repeatedly until the root cause is revealed.

• 8D:  A 8D report is a document that summarizes the results of an analysis of a problem or issue, the root causes, the actions taken to address it, and the lessons learned. It is often used in project management, quality improvement, and risk management. The A8 stands for the eight steps of the process: Acknowledge, Analyze, Assign, Act, Audit, Adjust, Acknowledge again, and Document. The D stands for the final step of documenting the report and sharing it with relevant stakeholders.

• Accident Report: This analysis goes beyond the immediate cause and aims to identify underlying systemic issues, human factors, equipment failures, procedural shortcomings, or other factors that played a role in the deviation. An accident report not only documents what went wrong but also focuses on lessons learned from the incident. These lessons can inform changes to processes, procedures, training programs, equipment maintenance, and overall safety culture to prevent similar incidents from happening in the future.

• Lessons Learnt: The system support for the Analyst to register Lessons Learnt using text, images and video. The system gives an overview of Lessons Learnt to the end users in a Lessons Learnt overview page.

• SCAT: A SCAT report is a document that summarizes the results of a systematic, comprehensive and accurate assessment of a situation or a problem. A SCAT report typically includes the following sections: Situation, Causes, Actions and Targets. The purpose of a SCAT report is to provide a clear and concise overview of the current state, the root causes, the proposed solutions and the expected outcomes.